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When you subscribe to or use our products or services, we collect the following Personally Identifiable Information: name, e-mail address, telephone number, address, credit card number.
We also use “cookies” to collect certain information from all users, including Web visitors who do not subscribe to anything through our Website. A cookie is a string of data our system sends to your computer and then uses to identify your computer when you return to our Website. Cookies give us usage data, like how often you visit, where you go at the site, and what you do.
We use your Personally Identifiable Information to create your account, to communicate with you about services, to offer you additional services, to bill you and for any other purpose or use consented to by you. We also use that information to the extent necessary to enforce our Website terms of service and to prevent imminent harm to persons or property or to prevent fraud or other illegal activities.
Only individuals that have a specific need to know your PII will have access to the information. Unless otherwise prevented by law or agreement, we may use or disclose aggregated and de-identified PII and make use of any derivative works that we create from the information or data.
We use information gained through cookies to compile statistical information about use of our Website, such as the time users spend at the site and the pages they visit most often. Those statistics do not include PII.
We adhere to industry standards for the protection and security of your PII. We employ physical, electronic and procedural safeguards to protect your PII from loss, theft, misuse and unauthorized access, disclosure, copying, use, alteration and destruction. We require all employees and any subcontractors providing services to keep all PII confidential.
We believe that our security policies and safeguard are reasonable and adequate to protect your information. We intend to regularly review and update our security policies on a regular basis. Unfortunately, even with these measures, we cannot guarantee the security of PII. By using our Website or products and services, you acknowledge and agree that we make no such guarantee, and that you use our Website or products and services at your own risk.
We may store or process your data outside your city, province, state, or country, including through one of our contractors. As such, your personal information may be stored in a jurisdiction that operates under privacy and data protection laws different from (and potentially less protective than) those of your home jurisdiction.
We give certain independent contractors access to Personally Identifiable Information. Those contractors assist us with the design, development and security of our products and services. All those contractors are required to sign contracts in which they promise to protect PII using procedures reasonably similar to ours. (Users are not third party beneficiaries of those contracts.) We also may disclose PII to attorneys, collection agencies, or law enforcement authorities to address potential acceptable use violations, other contract violations, or illegal behavior. And we disclose any information demanded in a court order or otherwise required by law or to prevent imminent harm to persons or property. Finally, we may share PII in connection with a corporate transaction, like a merger or sale of our company, or a sale of all or substantially all of our assets or of the product or service line you received from us, or a bankruptcy.
As noted above, we compile Website usage statistics from data collected through cookies. We may publish those statistics or share them with third parties, but they don’t include PII.
As a provider of clinical laboratory testing services, our core business is regulated by certain healthcare-related privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”). HIPAA has strict rules that govern the use and disclosure of personal information related to healthcare, which is also called protected health information or PHI. The California Consumer Protection Act (“CCPA”), as amended, provides an exemption to HealthQuest’s use or disclosure of PHI.
If you are a California resident seeking information about your PHI, please refer to our HIPAA Notice of Privacy Practices. Our HIPAA Notice of Privacy Practices describes how we use and disclose your PHI, our legal duties with respect to your PHI and your rights with respect to your PHI and how you may exercise them.