Frequently Asked Questions
Why did my doctor send my test to HealthQuest Esoterics?
Your doctor chose to send your medical test to the HealthQuest laboratory, because we can reliably provide the accurate lab results needed in a timely manner, so that your health can be properly managed. We are able to provide a degree of service, or the specific test needed that other laboratories, including ones within your network, were unable to deliver to your healthcare provider. If you would like to learn more about the specific test that your doctor ordered, please contact our Client Services team, who will be happy to help you.
How does billing work for my test(s)?
If you are using your insurance for your care, we will bill your insurance company for the full amount of the procedure. Depending on your specific policy, deductibles and copays may apply, which are commonly referred to as the “patient responsibility”. You will be able to see all of this information in an Explanation of Benefits (EOB) statement that your insurance company will send you.
Please note that an EOB is NOT A BILL. Rather, it just explains what the charges are, and what your patient responsibility may be, if any. If such an amount is due as determined by your insurance company, by law we must bill and attempt to collect on patient responsibilities; the invoices in this case will come directly from HealthQuest Esoterics, and no one else.
In the event you elect not to use your insurance for your treatment, we will invoice you directly. Our direct-to-patient or cash prices are set according to federally published fee schedules established by the Centers for Medicare and Medicaid Services.
Do note that your payment option is established when your test is first requested. Please let your doctor know which option you’d prefer when your requisition is being filled out.
HELP! I received a bill from HealthQuest Esoterics, and I can’t pay for this!
We’ve all heard of the phrase “you get what you pay for”, and this applies in healthcare as well. But sometimes real-life situations may make paying for them more difficult than you’d like. That is OK! This is where the PEB program comes into play, in three easy steps:
Step 1: Please CONTACT US first. Call 949-242-2260 ext. 2 or email billing@hqesoterics.com to let us know about your situation.
Step 2: Speak with one of our friendly customer service representatives, and TELL US more. We have many ways to adjust our processes to reflect your condition, but we need to know what those are first.
Step 3: We are here to help you understand your available options: to access our financial consideration programs, all you have to do is ASK!
I received a check in the mail from my insurer for my lab test! What do I do with it?
Insurers may sometimes send the Lab Services payment to the patient, with the intent of having the patient then forward this on to the provider, especially if the service provided is out-of-network. In this case, please endorse the back of the check and send it, along with a copy of your EOB statement, to:
HealthQuest at 6 Bendix Irvine, CA 92618, attention Billing.
Sometimes, the insurer may not explain or make clear exactly why this money was sent, but it is important to note that patients can be held financially responsible for payments due to a provider. If you have any questions at all, contact our friendly team for assistance.
I have more questions about my test/EOB/bill. Who can I talk to?
We are here for you. Please reach out to our Client Services or Billing Teams and they will be more than happy to help:
Client Services Department:
949-242-2260 | cs@hqesoterics.com
Billing Department:
949-242-2260 | billing@hqesoterics.com
